Ministry of Commerce yesterday issued a new online shopping rules, roughly as follows:
1, give consumers the time to consider cancellation
platform operators to encourage the establishment of a cooling off period system, allowing consumers to cancel orders for no reason in the cooling off period.
"this system allows consumers to buy if you do not have no reason to return." Ministry of commerce information secretary Li Jinqi said that this is not mandatory, platform operators can decide whether to set up a cooling off period. Of course, the cooling system does not apply to all goods, cold products, food, cosmetics, pharmaceuticals, etc..
"I think it will be 7 days to cool down." Deputy Secretary of the Ministry of Commerce Information inspector Nie Linhai believes that set a cooling period, the seller may have some impact in the short term, but in the long run, customer volume and sales will be greatly improved.
2, the platform should be built offsite backup
day trading volume of more than 100 million yuan (including $100 million) of the third party e-commerce trading platform should be set offsite disaster backup system, the establishment of disaster recovery system and emergency plans. The time for the preservation of the identity information of the operator and the counterpart of the transaction shall not be less than two years from the date of the last entry of the transaction.
Nie Linhai believes that this specification is mainly out of consideration for network security. For retail, buy a thing a few dollars or a few dozen dollars, turnover can reach 100 million yuan, indicating that the amount of customer involved is very large. Now the network security problem is more serious, often appear such as hacker attacks, in addition, if the earthquake and power accidents, if there is no backup, the data is all right, will cause the loss of many consumers. Backup is not a city, must be offsite backup. For example, there is a server in Beijing, while in Guangzhou, Chengdu backup, if the problem in Beijing, Guangzhou and Chengdu servers are still.
transaction data preservation problem is also considered the interests of all parties. Buyer seller disputes, data preservation is a basis." Nie Linhai said, because the legal provisions of the retroactive period is two years, so the information will be kept for two years.
3, the platform to change the rules to advance publicity
platform operators should develop and publish trading rules. Changes in the trading rules shall be publicized at least 30 days in advance.
Nie Linhai explained that this specification is for the protection of user rights. Station operators to join the third party platform, which means that the consent of the existing trading rules, to operate in accordance with the rules, the two sides have an agreement. If the third party trading platform to change the rules, to adjust